Frequently Asked Questions
Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q: Do you deliver to other cities outside of the listed areas?
A: We generally stay within our listed areas however we can consider delivery outside for large orders. Please call or email our office for a current quote.
Q: Does the standard 8 hour rental time include your set up time?
A: No. We arrive before your party to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Afford-a-Bounce Dallas cleans and sanitizes after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 65 ft. of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. DO NOT plug other items into the same circuit breaker otherwise the power will weaken and so will the blower.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day. If you rent a park pavillion that has electrical outlets please make sure they work prior to renting a bounce house.
Q: What payments do you take?
A: We require a credit card as a non-refundable deposit. If paying by cash for the remaining balance, please have exact change as our drivers do not carry change.
Q: What if we need to cancel?
A: Deposits are non-refundable unless you need to cancel due to inclement weather scheduled on the date of your event such as a 40%+ chance of rain forecast or temperatures under 50 degrees fahrenheit. Customers must call us prior to delivery or customer pick-up to cancel and recieve a refund or rain check. Rain can be scattered so please keep in mind that although it might be raining in your area it can be dry where we are. However, if you were to call 3 days (72 hours) before your event to cancel and it's not due to wether, you will be liable for the remaining balance.
Q: Do you require a deposit?
A: Yes all orders require a $25 Credit Card deposit in order to guarantee your order.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 15 ft.x15 ft. which is a little bigger than many companies rent. Some are also13 ft x 13 ft. for smaller set-up areas. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked/sandbagged and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4 ft wide access including gates to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room. Dunk Tanks need at least a 6 ft wide access path and gate.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: firstname.lastname@example.org 2143969000